Política de envío
Shipping Policy
We use third party LTL (less than truck load) transportation companies to deliver vehicles and UPS or USPS to deliver parts/accessories. LTL Transit time may take, but is not limited to, 2-10 business days depending on your address and its distance from the nearest distribution center. During holiday seasons, transit times may result in an additional 3-5 business days to deliver. Orders cannot be canceled or refused due to extended transit schedules.
Shipments cannot be refused for delivery. If you receive your item(s) in unsatisfactory condition due to shipment damage or are missing an item(s), you must notify us within 2 business days by filing a claim on our website.
If your item does not ship within 14 business days (excluding time awaiting for customer to provide requested further information), you can request to receive a full refund and cancel your order.
If you receive a damaged vehicle, part or accessory, you must note that there's damage on the delivery receipt at the time of delivery. Failure to follow this step could result in limiting the ability (by us and/or the shipping company) to help resolve any damaged occurred and filing a shipping claim on your behalf. In the event the vehicle was damaged during shipping and nothing was reported on the delivery receipt as instructed in the paragraph above the vehicle will not be eligible for return. Once the product has been assembled, fueled, or used in any way, it CANNOT be returned for any reason.
Tribal Motorsports is NOT responsible for any scratches or blemishes that are a result from shipping or improper handling of the vehicle. Products may not be refused for delivery under any circumstance. In the event of delivery refusal, you will be responsible for all shipping costs and an additional 20% restocking fee.
Expected Delivery Time
|
Package Type (Crated/Assembled) |
Expected Delivery Time |
W/Rushed Processing |
|
Crated (70% Assembled) |
7-13 business days depending on your state |
7-10 business days depending on your state |
|
Ready-To-Ride (Prepped by our Mechanic) [NOTE: Ready-To-Ride only available on certain models] |
12-15 business days depending on your state |
10-12 business days depending on your state |
| We currently do not ship to these states | HI, AK |
We do not ship to the following locations:
BROOKLYN, STATEN ISLAND, NEW YORK CITY, BRONX, MANHATTAN, MARTHA'S VINEYARD, NANTUCKET, ELIZABETH ISLANDS, CAPE COD, NIAGARA FALLS, KEY WEST, or ANY islands in general
If you live in a Rural area, Islands, or and area that an 18 wheeler would have difficulty accessing, we may not be able to guarantee delivery to the front of your residence, you may have to meet the shipping company at an accessible location to receive your vehicle.
If you are unsure if the above statement applies to you, please place your order and we will notify you if we cannot fulfill your order and refund you in full.
** We DO NOT ship to PO Boxes, UPS Shipping Locations, Shipping Terminals, Freight forwarders, FedEx Freight Locations**
Return Policy
WARNING: If you have received and signed for your vehicle from the carrier, all sales are final. By accepting your item, you agree to waive your rights to file a chargeback claim against Tribal Motorsports LLC.
Please read the following 'Return Policy Terms' thoroughly:
In order to return an item(s) to our company you must follow our return process completely. Once an item(s) is scheduled for delivery, an adult (18 years or older) must be present to inspect and sign for the item(s). If an adult is not available to sign for the delivery at the time if delivery you waive any and all rights to file damage claims, credit card chargebacks, and you may not return the item for a replacement. Once the item is unloaded from the truck the adult (18 years of age or older) must inspect the package and its contents. If any damage or missing parts are noticed it MUST be notated in writing on the packing slip before it is signed and delivery is accepted. Take as many pictures or videos of any and all damages notated. These photos are MANDATORY for all damage/return claims.
BE AWARE: Minor scratches and damages caused by the shipping carrier are not grounds for refusal. Any item(s) refused and returned without approval from one of our representatives or a valid R.M.A. number on the packaging will be subject to a 20% to 35% restocking fee and you will be responsible for the cost of shipping(original and return shipping).
In order to return ANY ITEM(S) you must follow these steps.
1. Contact a customer service agent by phone or email. For faster service please e-mail our fulfillment team online at staff@tribalmotorsports.com. Our fulfillment department will then review your request. If approved, the fulfillment department will provide you with an RMA number for your return.
BE AWARE: Any unauthorized packages returned without a valid RMA number written on the exterior packaging will be refused and sent back to the customer. Any Freight collect and COD packages will not be accepted and returned at your expense;
2. Merchandise returned must be received in 100% new, re-sellable condition;
3. Merchandise is not eligible for refund if it has been fueled, ridden, worn, used, abused or damaged in any way. Merchandise must arrive upright, properly secured and completely packaged (including warranty cards, manuals, accessories, promotional items, etc.) and/or in the original packaging;
4. All returns are subject to a 20% restocking fee for new, resell-able items returned;
5. Original shipping charge is non-refundable and will be deducted from the refund amount;
6. Refunds will be processed upon the product being received back to our warehouse, AFTER Tribal Motorsports performs an inspection of the returned product. Any damage that was not originally notated or any damages acquired from not properly securing or packaging your item will be notated and subtracted from your refund amount. The original shipping expense and 20% restocking fee will be deducted from all items returned for a refund.
7. Minor cosmetic damage due to shipping (i.e. small cosmetic scratches on plastic) are not covered under our or our manufacturers warranty and is not grounds for a return, we will send you out replacements part(s)/item(s) and/or assist you in filing a shipping damage claim to receive monetary compensation.
8. Shipping: If you are approved to return your product, you must ship your product to: